Seller Refund Policy

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What protection does DivineSkill offer in case of lost/damaged goods and fraudulent customer claims?

DivineSkill has set up a Seller Protection Fund (SPF) to protect our sellers against fraud. You can request for SPF claim through the seller dashboard. When the buyer or logistics partner is at fault, you will receive due compensation.

Would I get compensation if the customer has returned damaged products?

Yes, you can raise a claim through Seller Protection Fund. Depending on the case and category, you will be given a refund provided you have adequate proof that you shipped an authentic/undamaged product. This will help us close the dispute in your favour.

Would I get compensation if the customer has replaced the original product with a different item?

Yes, you can raise a claim through Seller Protection Fund. Depending on the case and category, you will be given a refund provided you have adequate proof that you shipped the right product. This will help us close the dispute in your favour.

Would I get compensation if the goods are damaged or lost in transit?

Yes. When your products are damaged in transit, you can raise a claim under the Seller Protection Fund. The refund depends on the scenario and product.